William Jen

About

William Jen has authored 12 papers that have received a total of 419 indexed citations. This includes 11 papers in Organizational Behavior and Human Resource Management, 5 papers in Marketing and 5 papers in Information Systems and Management. The topics of these papers are Customer Service Quality and Loyalty (11 papers), Technology Adoption and User Behaviour (5 papers) and Consumer Retail Behavior Studies (5 papers). William Jen is often cited by papers focused on Customer Service Quality and Loyalty (11 papers), Technology Adoption and User Behaviour (5 papers) and Consumer Retail Behavior Studies (5 papers) and collaborates with scholars based in Taiwan and China. William Jen's co-authors include Rungting Tu and Tzong‐Ru Lee and has published in prestigious journals such as Psychology and Marketing, Transportation and Transport Reviews.

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