Anna‐Lena Ackfeldt

8 papers and 284 indexed citations i.

Anna‐Lena Ackfeldt has authored 8 papers that have received a total of 284 indexed citations. This includes 7 papers in Organizational Behavior and Human Resource Management, 6 papers in Sociology and Political Science and 2 papers in Marketing. The topics of these papers are Customer Service Quality and Loyalty (6 papers), Job Satisfaction and Organizational Behavior (5 papers) and Emotional Labor in Professions (3 papers). Anna‐Lena Ackfeldt is often cited by papers focused on Customer Service Quality and Loyalty (6 papers), Job Satisfaction and Organizational Behavior (5 papers) and Emotional Labor in Professions (3 papers) and collaborates with scholars based in United Kingdom, Australia and United States. Anna‐Lena Ackfeldt's co-authors include Neeru Malhotra, Leonard V. Coote, TC Melewar, Heiner Evanschitzky and Oliver Emrich and has published in prestigious journals such as Journal of Business Research, European Journal of Marketing and Journal of Services Marketing