Bill Donaldson

32 papers and 383 indexed citations i.

About

Bill Donaldson has authored 32 papers that have received a total of 383 indexed citations. This includes 16 papers in Organizational Behavior and Human Resource Management, 7 papers in Management Information Systems and 7 papers in Marketing. The topics of these papers are Customer Service Quality and Loyalty (15 papers), Technology Adoption and User Behaviour (5 papers) and Consumer Retail Behavior Studies (3 papers). Bill Donaldson is often cited by papers focused on Customer Service Quality and Loyalty (15 papers), Technology Adoption and User Behaviour (5 papers) and Consumer Retail Behavior Studies (3 papers) and collaborates with scholars based in United Kingdom, United States and Ireland. Bill Donaldson's co-authors include George Wright, Christine Domegan, Jong-Ho Lee, Tammy L. Haut Donahue and Diana White and has published in prestigious journals such as Industrial Marketing Management, International Journal of Information Management and Journal of Marketing Management

In The Last Decade

Rankless by CCL
2025