Claes Fornell

91 papers and 122.1k indexed citations i.

Claes Fornell has authored 91 papers that have received a total of 122.1k indexed citations. This includes 45 papers in Marketing, 37 papers in Organizational Behavior and Human Resource Management and 11 papers in Management Science and Operations Research. The topics of these papers are Customer Service Quality and Loyalty (37 papers), Consumer Retail Behavior Studies (22 papers) and Consumer Market Behavior and Pricing (16 papers). Claes Fornell is often cited by papers focused on Customer Service Quality and Loyalty (37 papers), Consumer Retail Behavior Studies (22 papers) and Consumer Market Behavior and Pricing (16 papers) and collaborates with scholars based in United States, Canada and France. Claes Fornell's co-authors include Forrest V. Morgeson, Eugene W. Anderson, Sunil Mithas, Mayuram S. Krishnan and G. Tomas M. Hult and has published in prestigious journals such as Journal of Marketing, Strategic Management Journal and Management Science.