Esther Swilley
About
Esther Swilley has authored 11 papers that have received a total of 243 indexed citations.
This includes 7 papers in Organizational Behavior and Human Resource Management, 6 papers in Sociology and Political Science and 5 papers in Marketing. The topics of these papers are Customer Service Quality and Loyalty (7 papers), Digital Marketing and Social Media (6 papers) and Technology Adoption and User Behaviour (5 papers). Esther Swilley is often cited by papers focused on Customer Service Quality and Loyalty (7 papers), Digital Marketing and Social Media (6 papers) and Technology Adoption and User Behaviour (5 papers) and collaborates with scholars based in United States and Australia. Esther Swilley's co-authors include Ronald E. Goldsmith, Larry C. Giunipero, Jamie Murphy, Charles F. Hofacker and Bruce T. Lamont and has published in prestigious journals such as Journal of Retailing and Consumer Services, Journal of Interactive Marketing and Journal of Consumer Marketing
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