James J. Zboja
About
James J. Zboja has authored 18 papers that have received a total of 493 indexed citations.
This includes 15 papers in Organizational Behavior and Human Resource Management, 9 papers in Sociology and Political Science and 9 papers in Marketing. The topics of these papers are Customer Service Quality and Loyalty (11 papers), Consumer Behavior in Brand Consumption and Identification (7 papers) and Job Satisfaction and Organizational Behavior (5 papers). James J. Zboja is often cited by papers focused on Customer Service Quality and Loyalty (11 papers), Consumer Behavior in Brand Consumption and Identification (7 papers) and Job Satisfaction and Organizational Behavior (5 papers) and collaborates with scholars based in United States. James J. Zboja's co-authors include Ronald A. Clark, Mary Dana Laird, Gerald R. Ferris, Diana L. Haytko and Ronald E. Goldsmith and has published in prestigious journals such as Journal of Business Ethics, Journal of the Academy of Marketing Science and Industrial Marketing Management
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