Janet R. McColl‐Kennedy
About
Janet R. McColl‐Kennedy has authored 93 papers that have received a total of 7.5k indexed citations.
This includes 67 papers in Organizational Behavior and Human Resource Management, 62 papers in Marketing and 37 papers in Sociology and Political Science. The topics of these papers are Customer Service Quality and Loyalty (63 papers), Service and Product Innovation (42 papers) and Consumer Behavior in Brand Consumption and Identification (16 papers). Janet R. McColl‐Kennedy is often cited by papers focused on Customer Service Quality and Loyalty (63 papers), Service and Product Innovation (42 papers) and Consumer Behavior in Brand Consumption and Identification (16 papers) and collaborates with scholars based in Australia, United States and Sweden. Janet R. McColl‐Kennedy's co-authors include Jill Sweeney, Lilliemay Cheung, Beverley Sparks, Paul G. Patterson and Anders Gustafsson and has published in prestigious journals such as Journal of Business Research, Journal of the Academy of Marketing Science and The Leadership Quarterly
In The Last Decade
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