Joby John

25 papers and 416 indexed citations i.

Joby John has authored 25 papers that have received a total of 416 indexed citations. This includes 11 papers in Organizational Behavior and Human Resource Management, 9 papers in Marketing and 7 papers in Sociology and Political Science. The topics of these papers are Customer Service Quality and Loyalty (11 papers), Consumer Behavior in Brand Consumption and Identification (5 papers) and Consumer Retail Behavior Studies (4 papers). Joby John is often cited by papers focused on Customer Service Quality and Loyalty (11 papers), Consumer Behavior in Brand Consumption and Identification (5 papers) and Consumer Retail Behavior Studies (4 papers) and collaborates with scholars based in United States, South Korea and Australia. Joby John's co-authors include Hong‐Youl Ha, Patriya Tansuhaj, James W. Gentry, Raymond P. Fisk and Ramendra Thakur and has published in prestigious journals such as European Journal of Marketing, Journal of Services Marketing and Journal of Consumer Marketing