Jody L. Crosno
About
Jody L. Crosno has authored 25 papers that have received a total of 743 indexed citations.
This includes 18 papers in Organizational Behavior and Human Resource Management, 13 papers in Marketing and 12 papers in Strategy and Management. The topics of these papers are Customer Service Quality and Loyalty (17 papers), Consumer Behavior in Brand Consumption and Identification (7 papers) and Business Strategy and Innovation (6 papers). Jody L. Crosno is often cited by papers focused on Customer Service Quality and Loyalty (17 papers), Consumer Behavior in Brand Consumption and Identification (7 papers) and Business Strategy and Innovation (6 papers) and collaborates with scholars based in United States, Norway and Australia. Jody L. Crosno's co-authors include Robert Dahlstrøm, James R. Brown, Chris Manolis, Annie Peng Cui and Arne Nygaard and has published in prestigious journals such as Journal of Business Research, Journal of the Academy of Marketing Science and Industrial Marketing Management
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