Mary Ann Hocutt

6 papers and 407 indexed citations i.

Mary Ann Hocutt has authored 6 papers that have received a total of 407 indexed citations. This includes 4 papers in Organizational Behavior and Human Resource Management, 3 papers in Sociology and Political Science and 2 papers in Marketing. The topics of these papers are Customer Service Quality and Loyalty (4 papers), Psychology of Social Influence (2 papers) and Consumer Behavior in Brand Consumption and Identification (1 paper). Mary Ann Hocutt is often cited by papers focused on Customer Service Quality and Loyalty (4 papers), Psychology of Social Influence (2 papers) and Consumer Behavior in Brand Consumption and Identification (1 paper) and collaborates with scholars based in United States. Mary Ann Hocutt's co-authors include V. Parker Lessig, Michael R. Bowers, D. Todd Donavan, Goutam Chakraborty and Surendra N. Singh and has published in prestigious journals such as Journal of Services Marketing, International Journal of Service Industry Management and Journal of Advertising Research