Mary Jo Bitner

51 papers and 24.6k indexed citations i.

About

Mary Jo Bitner is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Sociology and Political Science. According to data from OpenAlex, Mary Jo Bitner has authored 51 papers receiving a total of 24.6k indexed citations (citations by other indexed papers that have themselves been cited), including 32 papers in Organizational Behavior and Human Resource Management, 28 papers in Marketing and 22 papers in Sociology and Political Science. Recurrent topics in Mary Jo Bitner’s work include Customer Service Quality and Loyalty (32 papers), Service and Product Innovation (18 papers) and Psychology of Social Influence (10 papers). Mary Jo Bitner is often cited by papers focused on Customer Service Quality and Loyalty (32 papers), Service and Product Innovation (18 papers) and Psychology of Social Influence (10 papers). Mary Jo Bitner collaborates with scholars based in United States, Sweden and United Kingdom. Mary Jo Bitner's co-authors include Amy L. Ostrom, Stephen Brown, Bernard H. Booms, Valarie A. Zeithaml and Cheryl Burke Jarvis and has published in prestigious journals such as Journal of Marketing, Journal of Marketing Research and Journal of Business Research.

In The Last Decade

Fields of papers citing papers by Mary Jo Bitner

Since Specialization

EngineeringComputer SciencePhysics and AstronomyMathematicsEarth and Planetary SciencesEnergyEnvironmental ScienceMaterials ScienceChemical EngineeringChemistryAgricultural and Biological SciencesVeterinaryDecision SciencesArts and HumanitiesBusiness, Management and AccountingSocial SciencesPsychologyEconomics, Econometrics and FinanceHealth ProfessionsDentistryMedicineBiochemistry, Genetics and Molecular BiologyNeuroscienceNursingImmunology and MicrobiologyPharmacology, Toxicology and Pharmaceutics

This network shows the specialization of papers citing the papers produced by Mary Jo Bitner. Nodes represent fields, and links connect fields that are likely to share authors. The network helps show where Mary Jo Bitner may publish in the future.

Countries citing papers authored by Mary Jo Bitner

Since Specialization

Citations

This map shows the geographic impact of Mary Jo Bitner's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Mary Jo Bitner with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Mary Jo Bitner more than expected).

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