Valarie A. Zeithaml
About
Valarie A. Zeithaml has authored 76 papers that have received a total of 77.2k indexed citations.
This includes 46 papers in Organizational Behavior and Human Resource Management, 40 papers in Marketing and 9 papers in Sociology and Political Science. The topics of these papers are Customer Service Quality and Loyalty (45 papers), Consumer Retail Behavior Studies (19 papers) and Consumer Behavior in Brand Consumption and Identification (15 papers). Valarie A. Zeithaml is often cited by papers focused on Customer Service Quality and Loyalty (45 papers), Consumer Retail Behavior Studies (19 papers) and Consumer Behavior in Brand Consumption and Identification (15 papers) and collaborates with scholars based in United States, Singapore and Finland. Valarie A. Zeithaml's co-authors include A. Parasuraman, Leonard L. Berry, Katherine N. Lemon, Roland T. Rust and Arvind Malhotra and has published in prestigious journals such as Journal of Marketing, American Psychologist and Journal of Marketing Research
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