Minna Pihlström

8 papers and 1.5k indexed citations i.

Minna Pihlström has authored 8 papers that have received a total of 1.5k indexed citations. This includes 8 papers in Organizational Behavior and Human Resource Management, 5 papers in Marketing and 5 papers in Information Systems and Management. The topics of these papers are Customer Service Quality and Loyalty (8 papers), Technology Adoption and User Behaviour (5 papers) and Service and Product Innovation (3 papers). Minna Pihlström is often cited by papers focused on Customer Service Quality and Loyalty (8 papers), Technology Adoption and User Behaviour (5 papers) and Service and Product Innovation (3 papers) and collaborates with scholars based in Finland, United Kingdom and Ireland. Minna Pihlström's co-authors include Anu Helkkula, Johanna Gummerus, Carol Kelleher, Chanaka Jayawardhena and Veronica Liljander and has published in prestigious journals such as Journal of Service Research, Journal of Retailing and Consumer Services and Psychology and Marketing.