Scott W. Kelley

44 papers and 4.8k indexed citations i.

Scott W. Kelley has authored 44 papers that have received a total of 4.8k indexed citations. This includes 32 papers in Organizational Behavior and Human Resource Management, 20 papers in Marketing and 12 papers in Sociology and Political Science. The topics of these papers are Customer Service Quality and Loyalty (28 papers), Consumer Behavior in Brand Consumption and Identification (9 papers) and Psychology of Social Influence (7 papers). Scott W. Kelley is often cited by papers focused on Customer Service Quality and Loyalty (28 papers), Consumer Behavior in Brand Consumption and Identification (9 papers) and Psychology of Social Influence (7 papers) and collaborates with scholars based in United States. Scott W. Kelley's co-authors include K. Douglas Hoffman, Steven J. Skinner, L. W. Turley, Scott R. Swanson and Richard W. Schwartz and has published in prestigious journals such as Developmental Psychology, Journal of Business Research and Journal of Business Ethics.