Thomas L. Baker

55 papers and 4.1k indexed citations i.

About

Thomas L. Baker has authored 55 papers that have received a total of 4.1k indexed citations. This includes 42 papers in Organizational Behavior and Human Resource Management, 29 papers in Marketing and 17 papers in Strategy and Management. The topics of these papers are Customer Service Quality and Loyalty (38 papers), Consumer Behavior in Brand Consumption and Identification (16 papers) and Consumer Retail Behavior Studies (11 papers). Thomas L. Baker is often cited by papers focused on Customer Service Quality and Loyalty (38 papers), Consumer Behavior in Brand Consumption and Identification (16 papers) and Consumer Retail Behavior Studies (11 papers) and collaborates with scholars based in United States, United Kingdom and Germany. Thomas L. Baker's co-authors include Tracy Meyer, Tammy G. Hunt, Martha C. Andrews, Jon M. Hawes and Penny M. Simpson and has published in prestigious journals such as Journal of Marketing, Journal of Business Research and Journal of the Academy of Marketing Science

In The Last Decade

Rankless by CCL
2025