Toni Hilton
About
Toni Hilton has authored 18 papers that have received a total of 598 indexed citations.
This includes 12 papers in Organizational Behavior and Human Resource Management, 10 papers in Marketing and 5 papers in Sociology and Political Science. The topics of these papers are Customer Service Quality and Loyalty (12 papers), Service and Product Innovation (7 papers) and Nonprofit Sector and Volunteering (3 papers). Toni Hilton is often cited by papers focused on Customer Service Quality and Loyalty (12 papers), Service and Product Innovation (7 papers) and Nonprofit Sector and Volunteering (3 papers) and collaborates with scholars based in United Kingdom, New Zealand and Canada. Toni Hilton's co-authors include Tim Hughes, Adrian Sargeant, David R. Chalcraft, Walter Wymer and Janet R. McColl‐Kennedy and has published in prestigious journals such as European Journal of Marketing, Journal of Services Marketing and Journal of Marketing Management
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