Yen‐Soon Kim
About
Yen‐Soon Kim has authored 23 papers that have received a total of 795 indexed citations.
This includes 13 papers in Marketing, 11 papers in Organizational Behavior and Human Resource Management and 10 papers in Sociology and Political Science. The topics of these papers are Customer Service Quality and Loyalty (10 papers), Consumer Retail Behavior Studies (8 papers) and Digital Marketing and Social Media (5 papers). Yen‐Soon Kim is often cited by papers focused on Customer Service Quality and Loyalty (10 papers), Consumer Retail Behavior Studies (8 papers) and Digital Marketing and Social Media (5 papers) and collaborates with scholars based in United States, South Korea and Hong Kong. Yen‐Soon Kim's co-authors include Carola Raab, Sarah Tanford, Patrick J. Moreo, Christine J. Bergman and Woo Gon Kim and has published in prestigious journals such as International Journal of Hospitality Management, Sustainability and Journal of Hospitality & Tourism Research
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