International Journal of Service Industry Management

479 papers and 41.4k indexed citations i.

About

The 479 papers published in International Journal of Service Industry Management in the last decades have received a total of 41.4k indexed citations. Papers published in International Journal of Service Industry Management usually cover Organizational Behavior and Human Resource Management (329 papers), Marketing (224 papers) and Management Information Systems (110 papers) specifically the topics of Customer Service Quality and Loyalty (303 papers), Consumer Retail Behavior Studies (115 papers) and Service and Product Innovation (82 papers). The most active scholars publishing in International Journal of Service Industry Management are Robert B. Johnston, Jochen Wirtz, Ko de Ruyter, Anna S. Mattila and Bo Edvardsson

In The Last Decade

Rankless by CCL
2025