Journal of Service Research

856 papers and 84.4k indexed citations i.

About

The 856 papers published in Journal of Service Research in the last decades have received a total of 84.4k indexed citations. Papers published in Journal of Service Research usually cover Organizational Behavior and Human Resource Management (599 papers), Marketing (531 papers) and Sociology and Political Science (313 papers) specifically the topics of Customer Service Quality and Loyalty (565 papers), Consumer Retail Behavior Studies (220 papers) and Service and Product Innovation (211 papers). The most active scholars publishing in Journal of Service Research are Katherine N. Lemon, Ko de Ruyter, Jochen Wirtz, Anna S. Mattila and Martin Wetzels

In The Last Decade

Rankless by CCL
2025