Adrian Payne

68 papers and 8.0k indexed citations i.

About

Adrian Payne has authored 68 papers that have received a total of 8.0k indexed citations. This includes 44 papers in Organizational Behavior and Human Resource Management, 39 papers in Marketing and 22 papers in Strategy and Management. The topics of these papers are Customer Service Quality and Loyalty (42 papers), Service and Product Innovation (29 papers) and Innovation and Knowledge Management (9 papers). Adrian Payne is often cited by papers focused on Customer Service Quality and Loyalty (42 papers), Service and Product Innovation (29 papers) and Innovation and Knowledge Management (9 papers) and collaborates with scholars based in Australia, United Kingdom and New Zealand. Adrian Payne's co-authors include Pennie Frow, Martin Christopher, David Ballantyne, Kaj Storbacka and Sue Holt and has published in prestigious journals such as Journal of Marketing, Journal of Business Research and Journal of International Business Studies

In The Last Decade

Rankless by CCL
2025