Amy L. Ostrom
About
Amy L. Ostrom has authored 41 papers that have received a total of 11.0k indexed citations.
This includes 32 papers in Marketing, 26 papers in Organizational Behavior and Human Resource Management and 15 papers in Sociology and Political Science. The topics of these papers are Customer Service Quality and Loyalty (25 papers), Service and Product Innovation (16 papers) and Consumer Behavior in Brand Consumption and Identification (11 papers). Amy L. Ostrom is often cited by papers focused on Customer Service Quality and Loyalty (25 papers), Service and Product Innovation (16 papers) and Consumer Behavior in Brand Consumption and Identification (11 papers) and collaborates with scholars based in United States, United Kingdom and Portugal. Amy L. Ostrom's co-authors include Mary Jo Bitner, Dawn Iacobucci, Laurel Anderson, Martin Mende and Lia Patrício and has published in prestigious journals such as Journal of Marketing, Journal of Consumer Research and Journal of Business Research
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