Carol Surprenant
About
Carol Surprenant has authored 11 papers that have received a total of 5.7k indexed citations.
This includes 8 papers in Organizational Behavior and Human Resource Management, 7 papers in Marketing and 3 papers in Social Psychology. The topics of these papers are Customer Service Quality and Loyalty (8 papers), Service and Product Innovation (5 papers) and Cognitive and psychological constructs research (3 papers). Carol Surprenant is often cited by papers focused on Customer Service Quality and Loyalty (8 papers), Service and Product Innovation (5 papers) and Cognitive and psychological constructs research (3 papers) and collaborates with scholars based in United States and Canada. Carol Surprenant's co-authors include Michael R. Solomón, Gilbert A. Churchill, John A. Czepiel, James M. Curran and Matthew L. Meuter and has published in prestigious journals such as Journal of Marketing, Journal of Marketing Research and Journal of Service Research
In The Last Decade
Explore authors with similar magnitude of impact
Top countries impacted by papers by Siddarth Selvaraj Top authors papers by Liang ZiSen are co-authored with Top fields papers by Junko Stevens are about Top journals papers by M. Noguer are published in Top fields papers by Omri Allouche are about Top journals papers by Christine Pout are published in Top fields papers by Rosedith Sitgreaves are about Top fields papers by Dave A. Davis are about