John A. Czepiel

17 papers and 3.2k indexed citations i.

John A. Czepiel has authored 17 papers that have received a total of 3.2k indexed citations. This includes 7 papers in Marketing, 6 papers in Organizational Behavior and Human Resource Management and 4 papers in Strategy and Management. The topics of these papers are Customer Service Quality and Loyalty (6 papers), Service and Product Innovation (3 papers) and Innovation and Knowledge Management (2 papers). John A. Czepiel is often cited by papers focused on Customer Service Quality and Loyalty (6 papers), Service and Product Innovation (3 papers) and Innovation and Knowledge Management (2 papers) and collaborates with scholars based in United States and Canada. John A. Czepiel's co-authors include Larry J. Rosenberg, Carol Surprenant, Priscilla A. LaBarbera, Michael R. Solomón and Srinivas K. Reddy and has published in prestigious journals such as Academy of Management Journal, Journal of Marketing and Journal of Marketing Research