Charles M. Futrell
About
Charles M. Futrell has authored 56 papers that have received a total of 1.9k indexed citations.
This includes 31 papers in Organizational Behavior and Human Resource Management, 11 papers in Sociology and Political Science and 9 papers in Social Psychology. The topics of these papers are Job Satisfaction and Organizational Behavior (21 papers), Customer Service Quality and Loyalty (16 papers) and Management Theory and Practice (8 papers). Charles M. Futrell is often cited by papers focused on Job Satisfaction and Organizational Behavior (21 papers), Customer Service Quality and Loyalty (16 papers) and Management Theory and Practice (8 papers) and collaborates with scholars based in United States and South Korea. Charles M. Futrell's co-authors include John E. Swan, A. Parasuraman, Jeffrey K. Sager, Mark W. Johnston and P. Rajan Varadarajan and has published in prestigious journals such as Academy of Management Journal, Journal of Marketing and Journal of Marketing Research.
In The Last Decade
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