Daniël J. Petzer
About
Daniël J. Petzer has authored 47 papers that have received a total of 583 indexed citations.
This includes 32 papers in Organizational Behavior and Human Resource Management, 27 papers in Marketing and 21 papers in Sociology and Political Science. The topics of these papers are Customer Service Quality and Loyalty (30 papers), Digital Marketing and Social Media (15 papers) and Consumer Retail Behavior Studies (12 papers). Daniël J. Petzer is often cited by papers focused on Customer Service Quality and Loyalty (30 papers), Digital Marketing and Social Media (15 papers) and Consumer Retail Behavior Studies (12 papers) and collaborates with scholars based in South Africa, United States and Sweden. Daniël J. Petzer's co-authors include Estelle van Tonder, Göran Svensson, Pierre Mostert, Adele Berndt and Mornay Roberts-Lombard and has published in prestigious journals such as Journal of Services Marketing, Journal of Consumer Marketing and International Journal of Quality & Reliability Management
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