Francis Buttle

70 papers and 4.1k indexed citations i.

Francis Buttle has authored 70 papers that have received a total of 4.1k indexed citations. This includes 41 papers in Organizational Behavior and Human Resource Management, 36 papers in Marketing and 16 papers in Sociology and Political Science. The topics of these papers are Customer Service Quality and Loyalty (41 papers), Digital Marketing and Social Media (12 papers) and Consumer Retail Behavior Studies (11 papers). Francis Buttle is often cited by papers focused on Customer Service Quality and Loyalty (41 papers), Digital Marketing and Social Media (12 papers) and Consumer Retail Behavior Studies (11 papers) and collaborates with scholars based in Australia, United Kingdom and United States. Francis Buttle's co-authors include Lawrence Ang, Rizal Ahmad, Lars Groeger, David Bowie and Sergio Biggemann and has published in prestigious journals such as Journal of Business Research, Journal of Travel Research and Long Range Planning.