Harri Terho
About
Harri Terho has authored 25 papers that have received a total of 752 indexed citations.
This includes 18 papers in Organizational Behavior and Human Resource Management, 16 papers in Marketing and 7 papers in Sociology and Political Science. The topics of these papers are Customer Service Quality and Loyalty (17 papers), Service and Product Innovation (6 papers) and Digital Marketing and Social Media (6 papers). Harri Terho is often cited by papers focused on Customer Service Quality and Loyalty (17 papers), Service and Product Innovation (6 papers) and Digital Marketing and Social Media (6 papers) and collaborates with scholars based in Finland, Germany and Italy. Harri Terho's co-authors include Wolfgang Ulaga, Andreas Eggert, Alexander Haas, Eva Böhm and Elina Jaakkola and has published in prestigious journals such as Journal of Business Research, Journal of the Academy of Marketing Science and Industrial Marketing Management
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