Jeroen Schepers

34 papers and 3.6k indexed citations i.

About

Jeroen Schepers has authored 34 papers that have received a total of 3.6k indexed citations. This includes 17 papers in Organizational Behavior and Human Resource Management, 12 papers in Marketing and 9 papers in Information Systems and Management. The topics of these papers are Customer Service Quality and Loyalty (17 papers), Technology Adoption and User Behaviour (8 papers) and AI in Service Interactions (7 papers). Jeroen Schepers is often cited by papers focused on Customer Service Quality and Loyalty (17 papers), Technology Adoption and User Behaviour (8 papers) and AI in Service Interactions (7 papers) and collaborates with scholars based in The Netherlands, Germany and Spain. Jeroen Schepers's co-authors include Edwin J. Nijssen, Daniel Belanche, Tomas Falk, Carlos Flavián and Luis V. Casaló and has published in prestigious journals such as Journal of Marketing, Journal of Marketing Research and Journal of Business Research

In The Last Decade

Rankless by CCL
2025