Jillian Dawes

8 papers and 241 indexed citations i.

Jillian Dawes has authored 8 papers that have received a total of 241 indexed citations. This includes 8 papers in Organizational Behavior and Human Resource Management, 6 papers in Marketing and 3 papers in Sociology and Political Science. The topics of these papers are Customer Service Quality and Loyalty (8 papers), Consumer Retail Behavior Studies (5 papers) and Technology Adoption and User Behaviour (3 papers). Jillian Dawes is often cited by papers focused on Customer Service Quality and Loyalty (8 papers), Consumer Retail Behavior Studies (5 papers) and Technology Adoption and User Behaviour (3 papers) and collaborates with scholars based in United Kingdom and United States. Jillian Dawes's co-authors include Jennifer Rowley, Philip J. Kitchen, Steve Worthington, Reva Berman Brown and Stephen Swailes and has published in prestigious journals such as International Journal of Contemporary Hospitality Management, Journal of Consumer Marketing and Management Decision