Lerzan Aksoy

70 papers and 3.7k indexed citations i.

About

Lerzan Aksoy has authored 70 papers that have received a total of 3.7k indexed citations. This includes 58 papers in Marketing, 51 papers in Organizational Behavior and Human Resource Management and 18 papers in Sociology and Political Science. The topics of these papers are Customer Service Quality and Loyalty (50 papers), Consumer Retail Behavior Studies (33 papers) and Customer churn and segmentation (17 papers). Lerzan Aksoy is often cited by papers focused on Customer Service Quality and Loyalty (50 papers), Consumer Retail Behavior Studies (33 papers) and Customer churn and segmentation (17 papers) and collaborates with scholars based in United States, Türkiye and Belgium. Lerzan Aksoy's co-authors include Timothy L. Keiningham, Bruce Cooil, Alexander Buoye, Bart Larivière and Tor W. Andreassen and has published in prestigious journals such as Journal of Marketing, Journal of Marketing Research and Journal of Business Research

In The Last Decade

Rankless by CCL
2025