Lynette Ryals

54 papers and 1.9k indexed citations i.

About

Lynette Ryals has authored 54 papers that have received a total of 1.9k indexed citations. This includes 34 papers in Organizational Behavior and Human Resource Management, 25 papers in Marketing and 16 papers in Management Information Systems. The topics of these papers are Customer Service Quality and Loyalty (28 papers), Customer churn and segmentation (11 papers) and Outsourcing and Supply Chain Management (10 papers). Lynette Ryals is often cited by papers focused on Customer Service Quality and Loyalty (28 papers), Customer churn and segmentation (11 papers) and Outsourcing and Supply Chain Management (10 papers) and collaborates with scholars based in United Kingdom, Finland and Canada. Lynette Ryals's co-authors include Iain Davies, Simon Knox, Beth Rogers, Stan Maklan and Adrian Payne and has published in prestigious journals such as Journal of Marketing, Journal of Business Research and Journal of Business Ethics

In The Last Decade

Rankless by CCL
2025