Phil Osborne

6 papers and 302 indexed citations i.

Phil Osborne has authored 6 papers that have received a total of 302 indexed citations. This includes 5 papers in Organizational Behavior and Human Resource Management, 4 papers in Marketing and 2 papers in Strategy and Management. The topics of these papers are Customer Service Quality and Loyalty (5 papers), Consumer Behavior in Brand Consumption and Identification (3 papers) and Service and Product Innovation (2 papers). Phil Osborne is often cited by papers focused on Customer Service Quality and Loyalty (5 papers), Consumer Behavior in Brand Consumption and Identification (3 papers) and Service and Product Innovation (2 papers) and collaborates with scholars based in New Zealand, United Kingdom and Canada. Phil Osborne's co-authors include Brendan Gray, David Ballantyne, Rod B. McNaughton, Tony C. Garrett and Brian C. Imrie and has published in prestigious journals such as European Journal of Marketing, Journal of Marketing Management and Service Industries Journal