Richard L. Oliver

90 papers and 39.5k indexed citations i.

Richard L. Oliver has authored 90 papers that have received a total of 39.5k indexed citations. This includes 30 papers in Organizational Behavior and Human Resource Management, 28 papers in Marketing and 9 papers in Sociology and Political Science. The topics of these papers are Customer Service Quality and Loyalty (27 papers), Consumer Behavior in Brand Consumption and Identification (20 papers) and Consumer Retail Behavior Studies (12 papers). Richard L. Oliver is often cited by papers focused on Customer Service Quality and Loyalty (27 papers), Consumer Behavior in Brand Consumption and Identification (20 papers) and Consumer Retail Behavior Studies (12 papers) and collaborates with scholars based in United States, Latvia and France. Richard L. Oliver's co-authors include William O. Bearden, Erin Anderson, Wayne S. DeSarbo, John E. Swan and Philip K. Berger and has published in prestigious journals such as Journal of Marketing, Journal of Applied Psychology and Journal of Marketing Research