Ruth N. Bolton
About
Ruth N. Bolton has authored 66 papers that have received a total of 14.8k indexed citations.
This includes 54 papers in Marketing, 44 papers in Organizational Behavior and Human Resource Management and 16 papers in Sociology and Political Science. The topics of these papers are Customer Service Quality and Loyalty (43 papers), Consumer Retail Behavior Studies (31 papers) and Consumer Behavior in Brand Consumption and Identification (17 papers). Ruth N. Bolton is often cited by papers focused on Customer Service Quality and Loyalty (43 papers), Consumer Retail Behavior Studies (31 papers) and Consumer Behavior in Brand Consumption and Identification (17 papers) and collaborates with scholars based in United States, Ireland and The Netherlands. Ruth N. Bolton's co-authors include Katherine N. Lemon, James H. Drew, Amy Smith, Anders Gustafsson and Crina O. Tarasi and has published in prestigious journals such as Journal of Marketing, Management Science and Journal of Marketing Research
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