Son K. Lam

34 papers and 2.3k indexed citations i.

Son K. Lam has authored 34 papers that have received a total of 2.3k indexed citations. This includes 23 papers in Organizational Behavior and Human Resource Management, 17 papers in Strategy and Management and 14 papers in Marketing. The topics of these papers are Customer Service Quality and Loyalty (17 papers), Innovation and Knowledge Management (10 papers) and Consumer Behavior in Brand Consumption and Identification (9 papers). Son K. Lam is often cited by papers focused on Customer Service Quality and Loyalty (17 papers), Innovation and Knowledge Management (10 papers) and Consumer Behavior in Brand Consumption and Identification (9 papers) and collaborates with scholars based in United States, Germany and Belgium. Son K. Lam's co-authors include Michael Ahearne, Florian Kraus, Niels Schillewaert, Babak Hayati and John E. Mathieu and has published in prestigious journals such as Journal of Marketing, Strategic Management Journal and Journal of Marketing Research