Journal of service management

601 papers and 28.7k indexed citations i.

About

The 601 papers published in Journal of service management in the last decades have received a total of 28.7k indexed citations. Papers published in Journal of service management usually cover Marketing (451 papers), Organizational Behavior and Human Resource Management (371 papers) and Sociology and Political Science (209 papers) specifically the topics of Customer Service Quality and Loyalty (342 papers), Service and Product Innovation (297 papers) and Digital Marketing and Social Media (134 papers). The most active scholars publishing in Journal of service management are Jochen Wirtz, Bo Edvardsson, Lars Witell, Elina Jaakkola and Timothy L. Keiningham

In The Last Decade

Rankless by CCL
2025